Account

Add or update details of your account.

How to delete my account permanently?
On the upper far right of your screen, click the dropdown icon. Navigate to Settings, scroll down, and click Delete account on the menu. RunCloud wa...
Wed, 26 Jan, 2022 at 3:39 PM
How do I change my password?
On the upper far right of your screen, click the dropdown menu, and select Settings. It is highly recommended that you enable two-factor authentication ...
Wed, 26 Jan, 2022 at 3:40 PM
I never received a verification link.
Navigate through this link and enter in your email address. If you still do not receive an email verication link, please email hello@runcloud.io or cont...
Tue, 21 Jan, 2020 at 11:46 AM
How do I change my timezone?
On the far upper right of your screen, click on the dropdown icon and Settings. By default, Profile will be selected. Scroll down and select the tim...
Wed, 9 Feb, 2022 at 12:22 PM
How do I disable login email notifications?
Every time you login to your account, you will be notified via email. You can change this and toggle it for notifications. On the far upper right of...
Wed, 26 Jan, 2022 at 3:57 PM
How do I update my company information?
On the far upper right of your screen, click on the dropdown menu icon. Click on Settings. Scroll down to Company Details and fill in the accompanyi...
Wed, 19 Jan, 2022 at 3:08 PM
How to change email address?
To change your email address, please open a Support Ticket.
Wed, 27 Apr, 2022 at 12:45 PM
How to update my newsletter subscription?
On the far upper right hand side, click the dropdown menu icon for Settings. Scroll down and click on Notifications. From here, you will be able to ...
Wed, 19 Jan, 2022 at 3:10 PM
What should I do if my account got banned?
To clarify, RunCloud does not and will never ban any free or paid accounts.  RunCloud must prevent abuse from users who sign up for a trial period and t...
Wed, 27 Apr, 2022 at 1:42 PM
How do I put in a support ticket?
If your web application is receiving an error or you need help with anything, please do not hesitate to contact support.   Click on the circular help ic...
Wed, 27 Apr, 2022 at 12:17 PM